If you were to call a school, typically you would hear a welcome message, a recording of offices and the number to push to reach each extension. For many schools, from my own experience, to reach the principal’s office, you press nine. There are eight other choices before you get to the Principal? Why do we do this? Why do we say press nine for the principal’s office?
I know this is not everyone’s phone system, and I know that not every call that comes in needs to go to the Principal’s office. However, I feel like so many times when people are trying to get to the main office, or specifically the Principal or Assistant Principal, so why is the option way down the line.
As I write this up, I’ll admit, I’m not even sure where my office is on our line, because I’ve never called it. However, in trying to reach so many other Principals, I hear eight options before I can get to the Principal so it got me thinking. Let’s put ourselves upfront more. Let’s put ourselves out there and if people need to reach us, we need to be accessible.
I reiterate it’s important that we have systems in place so that people can get to where they need to quickly, and it’s not always the Principal’s office. But as the school leader, I want people to know how to reach me. I want to be a voice for people and be accessible to them. We might disagree, they might be unhappy, or they may not be pleased with the outcome. Yet it is my hope they still value our communication and the interaction that we’ve had.
So I challenge you to call up and listen to your own office line and see where you are on the list? Will you move it up? It’s totally up to you, but this is something I will look at from my own situation under my roof. #KeepRolling. #SurviveThrive